We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with instruction paper, and in its original packaging.
To start a return, you can contact us at support@princewaylighting.com. The return will be arranged to be sent back to the nearest local warehouse based on your delivery address.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our warehousing centers to accept returned goods in Untied Stats and Europe as: United States 18550 Orange St, Bloomington, CA, 92316, Germany Schubertstrasse 67, Brandenburg, 15234, Frankfurt Oder, Poland Swiecko 43B, Słubice, 69-100, Lubuskie.
You can always contact us for any return question at support@princewaylighting.com, we will reply with our return instructions by mail in following 24 hours.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
For exchange request, the effective way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@princewaylighting.com.
